Global Blue Completes Acquisition of E-Commerce Returns Specialist, ZigZag

Global Blue has completed its purchase of ZigZag Global, a leading Software-as-a-Service (SaaS) technology provider that enhances the ecommerce returns experience for consumers and streamlines the process for retailers across the world.


The acquisition was announced by Global Blue on 8 March2021 and the transaction was closed on 19 March 2021.

The union enables Global Blue and ZigZag to join forces to further empower merchants to capture growth opportunities through omni-channel technology and payment solutions.

Global Blue is listed on the New York Stock Exchange (Ticker: GB) and raised $70 million via a private placement of common stock issued to new institutional investors to fully fund the ZigZag acquisition.

Media Contacts

Virginie Alem – SVP Marketing & Communications

Investor Relations Contacts

Frances Gibbons – Head of Investor Relations
Mob: +44 (0)7815 034 212 


Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, we have become the leading strategic technology and payments partner, empowering retailers to improve their performance and shoppers to enhance their experience.

Global Blue offers innovative solutions in three different fields:

  • Tax Free Shopping: Helping retailers at over 300,000 points of sale to efficiently manage 35 million Tax Free Shopping transactions a year, thanks to its fully integrated in-house technology platform. Meanwhile, its industry-leading digital Tax Free shopper solutions create a better, more seamless customer experience.
  • Payment services: Providing a full suite of foreign exchange and Payments technology solutions that allow acquirers, hotels, and retailers to offer value-added services and improve the customer experience during 31 million payment transactions a year at 130,000 points of interaction.
  • Complementary RetailTech: Offering new technology solutions to retailers, including digital receipts and eCommerce returns, that can be easily integrated with their core systems and allow them to optimize and digitalize their processes throughout the omni-channel customer journey, both in-store and online.

In addition, our data and advisory services offer a strategic advisory to help retailers identify opportunities for growth, while our shopper experience and engagement solutions provide data-driven solutions to increase footfall, convert footfall to revenue and enhance performance.

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