An Enriched Shopping Experience with Global Blue's VIP Lounges
Strategically located in the top luxury shopping districts, Global Blue Lounges offer a welcoming space for VIP visitors to unwind and enjoy a first-class refund experience.
Relax, Refresh, Refund: Enhancing the Customer Journey
Our Lounges allow VIP shoppers to relax, refresh, and secure refunds during their shopping sprees. Our Lounge executive team extends a warm welcome to VIP shoppers, inviting them to relax and enjoy refreshments while enjoying complimentary Wi-Fi connectivity.
The team guides the shopper through the refund procedure, clarifying the process to ensure a seamless Tax Free Shopping journey.
The VIP shopper collects the refund and continues their shopping journey.
Enhanced Brand Exposure
The Global Blue VIP Lounge offers luxury brands an exclusive environment to showcase their products and services. When visitors step into our Lounges, they enjoy a more immersive experience with brand content and services, gaining access to the latest collections. Within this setting, shoppers can relish the ultimate brand product discovery experience.
Key Benefits for Shoppers
Global Blue Lounges cater to the discerning needs of retailers' highest spenders, delivering the exceptional service they anticipate:
- A First-Class Refund Experience: Shoppers enjoy an elevated and streamlined refund experience in comfort, as Lounge staff take care of form preparations, refund procedures, and extend support through concierge services.
- Expanded Shopping Budget: Through an immediate cash or credit card refund, VIP shoppers can amplify their budget during their shopping experience.
- Personalized Engagement: Our expert multilingual lounge advisors have the latest brand insights and luxury expertise, ensuring shoppers stay up-to-date and have the best brand product discovery experience.
Key Benefits for Brands
Global Blue Lounges present a distinctive opportunity for enhancing luxury brands' clients post purchase experience, as well as personalized engagement with luxury shoppers:
- Elevated and Exceptional Sales Experience: Through Global Blue Lounges, luxury retailers can provide their VIP shoppers an unparalleled sales journey, facilitated by early refunds and a concierge reception available in the Lounge.
- Strategic Opportunity: The Lounge stands as a pivotal marketing opportunity, serving as the perfect setting to connect and captivate discerning shoppers through brand content and services.
- Empowering KPIs for Brand Advancement: The brand will receive comprehensive KPI reports, measuring visibility, shopper demographics, and the impact of drive-to-store efforts on in-store activities in alignment with the brand's marketing objectives.
Visit our Lounge
Our network of six VIP lounges are located close to the main luxury shopping streets:
- PARIS: 4 rue Cambon Mon to Sat 10:30 AM – 7PM
- MILAN: Via Sant'Andrea, 8 Mon to Sat 12 AM – 7PM
- ROMA: Piazza di Spagna, 29 Mon to Sat 12 AM – 7PM
- FLORENCE: Piazza della repubblica, 6 Mon to Sat 12 AM – 7PM
- MADRID: Marqués de Villamagna, 3 Mon to Sat 10AM – 10PM; Sun 11AM – 9PM
- BARCELONA: Paseo de Gracia, 78 Mon to Sat 10AM – 8PM
A different, high-quality way to reach your target audience. Not just brand and product exposure, but a partnership where Global Blue becomes an additional salesperson: trained, professional, and very helpful.
Fratelli Piccini
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