We equip retailers with unique benchmarks and forecasts. Our Business intelligence expertise monitors the latest trends and outlook for the return of Chinese shoppers, providing retailers a truly unique insight into this international shopper opportunity.
With our cutting-edge tools and data analysis, retailers can stay ahead of the curve and make informed decisions to maximize their potential with Chinese luxury shoppers.
To find out more about easing store operations for the return of Chinese travelers and capitalizing on their return, discover our solutions below:
To ease staff operations Global Blue offers self-enrolment solutions that capture passport details and ensure higher data quality. After the shopper has scanned their passport details and registered via their smartphone, they receive a personal barcode to present at the till for Tax Free Shopping transactions. This helps ensure a smoother and faster till experience.
This technology enables the automatic-filling of personal data into a Tax Free Form by pulling information from the Global Blue traveler database. Staff simply scan a barcode on the customer's smartphone or enter the country of residence and passport ID to access the data from past Tax Free Shopping purchases.
This API based solutions makes it easier to register groups before they arrive at their destination. It helps pre-identify and track sales generated by Tour Operators and Travel Agencies.
Alipay Wallets, WeChat Pay wallets, and UnionPay credit cards can be captured at the till using the Global Blue issuing interface, securing refunds and increasing revenue for retailers.
Discover our best-in-class self-refund solutions to upgrade the Chinese shopper experience and ensure maximum flexibility:
Discover our options to enhance the Chinese shopper experience with dedicated assistance:
Our step-by-step notification service sends real-time, transaction-triggered notifications directly to shoppers' smartphones with a link to a personalized website. With it, Chinese shoppers can track the status of their refund and be informed about the next required action. MCC notifications are available in Chinese, and Chinese travelers have the option to choose WeChat or Alipay as their preferred communication channel.
Based in top luxury shopping districts, Global Blue Lounges provide luxury customers with a uniquely personal and exceptional refund experience. Chinese-speaking hosts and hostesses are available at all Global Blue lounges to assist with any language needs. Our network of six VIP refund lounges are located across Europe: Paris, Milan, Florence, Rome, Barcelona and Madrid.
Our specialized programs aim to empower retail sales assistants by adapting the selling ceremony to Chinese shoppers, maximizing sales conversion and average spend.
The Alipay and Global Blue Extra Refund Campaign allows retailers to engage with Chinese shoppers who are visiting Europe within the Alipay App ecosystem. It aims to drive shoppers to store with a special “extra refund” benefit that doesn’t affect brand equity.
With this retailers can engage with geo-located shoppers and drive to store the right audience through accurate segmentation.
Global Blue provides focused context on retailers' Tax Free Shopping performance and guidance on how to improve key Tax Free Shopping metrics for Chinese shoppers.
With Global Blue, retailers can benefit from:
