The VAT Retail Export Scheme in the United Kingdom ended on the 31st December 2020 at 11pm for all eligible customers.
Tax Free shopping is now only available for goods purchased in the UK and sent directly to overseas addresses, including the EU.
Since 1 Jan 2021 you must obtain Customs validation for goods purchased in the UK at your point of departure from the UK, even if you're going to another European destination. EU Customs can no longer validate your UK purchases.
If you are travelling to the UK, or transiting after shopping in continental Europe, Customs validation must be obtained when you leave the EU. Tax refunds for purchases made in the EU can no longer be claimed in the UK.
If you have any questions, go to Help & Support