Responding to the coronavirus

Find out how we are continuing our service for travellers and supporting merchant partners here.

Valencia Downtown


DTRO FUNDACIÓ VISIT VALÉNCIA

Calle de la Paz, 48, 46002 Valencia

Opening Hours:
MON - SAT: 09:00 - 17:00
SUN: 10:00-13:00
Only Global Blue Tax Free Forms issued in Spain accepted.

GET YOUR REFUND

  • Get an advanced refund to your Credit Card or Alipay account.
  • In the case of CASH refunds, a cash handling fee is charged for each Tax Free Form accordingto the refund amount:

 

Refund amount Handling fee
00,01- 10,00 EUR - 25% of refund amount
10,01- 17,00 EUR 2,50 EUR fixed
17,01- 76,00 EUR 3 EUR fixed
76,01- 129,00 EUR 4 EUR fixed
> 129,01 EUR   5 EUR fixed

 
Maximum cash refund limit – 500 EUR /traveller.
Maximum credit card refund limit – 1000 EUR / traveller.

GET YOUR FORMS VALIDATED

  • Remember you still need to get your Forms validated by Customs to complete the process and avoid charges to your credit card.
  • Go to the DIVA kiosks at the airport (besides Security Control) and ensure all Forms have been successfully validated.

If you have any Tax Free Forms that have been manually stamped in another EU country, please return them by post using the prepaid Global Blue envelope.


Refund Points



Travel Pack