Responding to the coronavirus

Find out how we are continuing our service for travellers and supporting merchant partners here.

Palma de Mallorca


Palma de Mallorca Airport

   

GET YOUR FORMS VALIDATED

  • Before check-in, go to the DIVA self-service kiosks located in the level 2 check-in area.
  • Scan all Tax Free Form barcodes at a validation kiosk.

Ensure all forms have been successfully validated.
If the kiosk returns a Red Channel instruction, or your Forms were issued outside of Spain, go to Customs with all receipts and purchases to complete the validation process.

GET YOUR REFUND

  • Write your credit card details on each validated Tax Free Form and return using a Global Blue envelope. Mail box is available (please ask at Information Counter).

Or go to Best & Fast Exchange Office, Check in area Floor 2 ( close to the Information Point). Please note this office is currently closed!

Opening Hours:
MON - SUN: 08:00 - 23:00          

Tax Free Forms issued in Spain accepted.
Maximum cash refund limit – 5.000 EUR / Form & 10.000 EUR / Tourist.


Refund Points



Travel Pack