For items in checked-in luggage and hand baggage
1) Before check-in, go to the DIVA self-service kiosks located in the level 2 check-in area.
2) Scan all Tax Free Form barcodes at a validation kiosk. Ensure all forms have been succesfully validated. If the kiosk returns a Red Channel instruction or your Forms were issued outside of Spain, go to Customs with all receipts and purchases to complete the validation process.
3) Go to the Best&Fast office located in the Check-in Hall to claim your refund or write your credit card details on your validated Forms and return them using a Global Blue envelope
Already received your tax refund?
Remember you still need to get a digital validation on your Tax Free Form to avoid charges to your credit card. Go to the DIVA kiosks located in Level 2 check-in area. Ensure all Forms have been succesfully validated. If you are not sure if your Form has been refunded, write your credit card details on it and return using a Global Blue envelope