For both checked-in luggage and hand baggage
Please note there is not a refund point in this Airport. Once your Tax Free Forms have been validated, write your credit card details on each validated Form and post them using a Global Blue envelope. Drop your envelop into the yellow Mail Box located before Security Control
Still need a customs validation?
1) Before check-in, go to the validation area on the Ground Floor located on the right-hand side of Security Control.
2) Scan all Tax Free Form barcodes at a validation kiosk. Ensure all Forms have been successfully validated. If the kiosk returns a Red Channel instruction, or your Forms were issued outside of Spain, go to Customs (located on the right-hand side of Security Control) with all receipts and purchases to complete the validation process
Already received your tax refund?
Remember you still need to get a digital validation on your Tax Free Form to avoid charges to your credit card. Go to the DIVA kiosks located on the right-hand side of Security Control. Ensure all Forms have been successfully validated. If you are not sure if your Form has been refunded, write your credit card details on it and return it using a Global Blue envelope