Responding to the coronavirus

Find out how we are continuing our service for travellers and supporting merchant partners here.

Madrid Terminal 1


Global Blue Spain

Madrid - Terminal 1,  28043 Madrid         

Opening hours:

MON - FRI: 07:00 a.m. - 11:30 p.m.

SAT: 07:00 a.m. - 11:30 p.m.

SUN: 07:00 a.m. - 11:30 p.m.    

N.B: Customs Stamp close to check in counter 196.

N.B.: Refund at Global Blue Office after passport Control near gate B26

N.B: Global Blue Tax Free Forms issued worldwide accepted.

N.B: Maximum cash refund limit – 5.000 EUR / Form & 10.000 EUR / Tourist.

N.B: In case of CASH refund a cash handling fee is charged for each Tax Free Form issued worldwide (Spanish Tax Free Forms are excluded). Credit card refunds are not subject to this fee.

Refund Cash Fee:
0-10,00 EUR - 30% of refund amount

10,01 – 17,00 EUR – 3 EUR

17,01-76,00 EUR – 3,5 EUR

76,01-129,00 EUR – 4 EUR

129,01 EUR < -  5 EUR

N.B: At this Refund office a VIP Fast lane is available.

N.B.: Digital validation named DIVA is available at Madrid Airport (Terminal 1). When you arrive at the airport, go directly to the DIVA kiosk to validate your Tax Free Form. Bring your purchases, passport and sales receipt with you to be presented in case of request from authorities. After the validation is completed, claim back the VAT at the refund points or by mail (in this case do not forget to include your credit card written on the form). Please check the online instructions How to fill in Tax Free Form.

N.B: Refund to Alipay available. Present your Alipay barcode for scanning. Your refund will be paid to your Alipay account instantly.

N.B: Refund to WeChat available. Present your Wechat QR Code for scanning. Your refund will be paid to your WeChat account instantly.


Refund Points



Travel Pack