Madrid Barajas Airport


Customs - Terminal 1
Av de la Hispanidad, s/n, 28043 Madrid, Spain

Opening hours:
MON - FRI: 00:00 - 24:00
SAT: 00:00 - 24:00
SUN: 00:00 - 24:00

Both check-in luggage and hand baggage
1) Before check-in, go to the validation area in the Departures Hall, Level 1, in front of check-in counter 197.
2) Scan all Tax Free Form barcodes at a DIVA validation kiosk. Ensure all Forms have been successfully validated. If the kiosk returns a Red Channel, or your Forms were issued outside of Spain, you MUST go to Customs (located in front of the kiosks) with all receipts and purchases to complete the validation process.
3) To get your refund go to any Global Exchange desk (departures after Security Control)

Already received your tax refund?
Remember you still need to get a digital validation on your Tax Free Form to avoid charges to your credit card. Go to the validation area Departures Hall, Level 1, in front of check-in counter 197. Ensure all Forms have been successfully validated. If you are not sure if your Form has been refunded, write your credit card details on it, place in a Global Blue envelope and post in the yellow mailbox besides Customs



Customs - Terminal 2
Av de la Hispanidad, s/n, 28043 Madrid, Spain

Opening hours:
MON - FRI: 00:00 - 24:00
SAT: 00:00 - 24:00
SUN: 00:00 - 24:00

Both check-in luggage and hand baggage
1) Before check-in, if you only have DIVA forms go to the validation kiosk located in the boarding area in front of check-in counter 510. If you have Forms issued outside of Spain go to the Customs desk in Terminal 1 (Departures Hall, Level 1, in front of check-in counter 197).
2) Scan all Tax Free Form barcodes at a validation kiosk. Ensure all Forms have been successfully validated. If the kiosk returns a Red Channel, or your Forms were issued outside of Spain, you MUST go to Customs in Terminal 1 with all receipts and purchases to complete the validation process.
3) To get your refund go to any Global Exchange desk (departures after Security Control)


Already received your tax refund?
Remember you still need to get a digital validation on your Tax Free Form to avoid charges to your credit card. Go to the validation kiosks located in the boarding area in front of check-in counter 510. Ensure all Forms have been successfully validated. If you are not sure if your Form has been refunded, write your credit card on each validated Tax Free Form and return using a Global Blue envelope



Customs - Terminal 4
Av de la Hispanidad, s/n, 28043 Madrid, Spain

Opening hours:
MON - FRI: 00:00 - 24:00
SAT: 00:00 - 24:00
SUN: 00:00 - 24:00

Both check-in luggage and hand baggage
1) Before check-in, go to the DIVA kiosks (Level 1, close to Iberia check-in counters).
2) Scan all Tax Free Form barcodes at a DIVA validation kiosk. Ensure all Forms have been succesfully validated. If the kiosk returns a Red Channel or your Forms were issued outside of Spain, go to Customs (located on the left-hand side of Security Control) with all receipts and purchases to complete the validation process.
3) To get your refund go to any Global Exchange desk (departures after Security Control)

Already received your tax refund?
Remember you still need to get a digital validation on your Tax Free Form to avoid charges to your credit card. Go to the DIVA kiosks (Level 1, close to Iberia check-in counters). Ensure all forms has been succesfully validated. If you are not sure if your Form has been refunded, write your credit card details on it, place in a Global Blue envelope and post in the yellow mailbox located to the left of Security Control


Refund Points



Travel Pack