Both check-in luggage and hand baggage
1) Before check-in, go to the validation area in the Departures Hall, Level 1, in front of check-in counter 197.
2) Scan all Tax Free Form barcodes at a DIVA validation kiosk. Ensure all Forms have been successfully validated. If the kiosk returns a Red Channel, or your Forms were issued outside of Spain, you MUST go to Customs (located in front of the kiosks) with all receipts and purchases to complete the validation process.
3) To get your refund go to any Global Exchange desk (departures after Security Control)
Already received your tax refund?
Remember you still need to get a digital validation on your Tax Free Form to avoid charges to your credit card. Go to the validation area Departures Hall, Level 1, in front of check-in counter 197. Ensure all Forms have been successfully validated. If you are not sure if your Form has been refunded, write your credit card details on it, place in a Global Blue envelope and post in the yellow mailbox besides Customs