Responding to the coronavirus

Find out how we are continuing our service for travellers and supporting merchant partners here.

Madrid Airport


Terminal 1

Madrid - Terminal 1,  28043 Madrid

GET YOUR FORMS VALIDATED

  • Before check-in, go to the validation area (Departures Hall, Level 1, in front of check-in counter 197).
  • Scan all Tax Free Form barcodes at a validation kiosk.

Ensure all forms have been successfully validated.
If the kiosk returns a Red Channel instruction, or your Forms were issued outside of Spain, go to Customs (in front of the kiosks) with all receipts and purchases to complete the validation process.

GET YOUR REFUND

  • Please note currently there is not a refund office in this terminal. Once your Tax Free Forms have been validated, you must write your credit card details on each validated Form, insert into a Global Blue envelope and drop into the yellow mailbox besides Customs.

 

 

Terminal 4

Madrid - Terminal 4,  28043 Madrid    

GET YOUR FORMS VALIDATED

  • Before check-in, go to the DIVA kiosks (Level 1, close to Iberia check-in counters).
  • Scan all Tax Free Form barcodes at a validation kiosk.

Ensure all forms have been successfully validated.
If the kiosk returns a Red Channel instruction, or your Forms were issued outside of Spain, go to Customs (located on the left-hand side of Security Control) with all receipts and purchases to complete the validation process.

GET YOUR REFUND

  • Write your credit card details on each validated Tax Free Form and return using a Global Blue envelope. Mail boxes are available in front of Customs Counter.
  • Or go to any Global Exchange office  (departures before and after Security Control).

 
Opening Hours:
MON - SUN: 06:00 - 23:30

Tax Free Forms issued in Spain accepted.
Maximum cash refund limit – 5.000 EUR / Form & 10.000 EUR / Tourist.


Refund Points



Travel Pack