How to complete your refund
1) Go to the DIVA self-service kiosks located at La Farga de Moles border crossing.
2) Scan all Tax Free Form barcodes at a validation kiosk. Ensure all Forms have been successfully validated.
3) If the kiosk returns a Red Channel instruction, or your Forms were issued outside of Spain, go to Customs with all receipts and purchases to complete the validation process
Already received your tax refund?
Remember you still need to get a digital validation on your Tax Free Form to avoid charges to your credit card. Ensure all Forms have been successfully validated. If the kiosk returns a Red Channel, you MUST go to Customs to complete the digital validation. If you are not sure if your Form has been refunded, write your credit card details on it, place in a Global Blue envelope and return it by post