How does it work?
1. Request a Downtown Refund (In-Store)
When requesting a tax refund, ask the Shop Assistant for the ‘Downtown Refund (In-Store)’ service and provide your credit card.
Refunds will be paid within 5 business days to credit cards. Purchases up to $25,000 eligible for in-store refunds. For transactions over this value, only the standard refund is available.
When requested, give the Shop Assistant your email address or mobile number, and Global Blue will send you a secure link where you can track the status of your refunds and the required next step to complete the process, with all your purchases for your current trip handily grouped together.
2. Validation by Singapore Customs
Before leaving Singapore, you MUST proceed to the eTRS self-help kiosk to validate your tax free transactions. When departing from Changi Airport, you have the option to complete the Customs validation via the Mobile Validation service found in the Global Blue Shop Tax Free mobile application. Follow the instructions shown on the respective platforms to complete the validation process.
*For credit card refund, the refund amount will be credited to your nominated credit card within 5 business days
If Global Blue does not receive your validated tax free transaction(s) within 21 days of the date of issuance (15 days for UnionPay), the refund amount will be debited from your account.
The refund will be repaid if the Tax Free transaction(s) are subsequently validated within the time permitted under the eTRS rules.
The cardholder or account holder to whom the refund is to be paid must be the same person who purchased the goods
*Global Blue pays the refund amount within 5 business days, but in some cases, there may be a delay from your card scheme or issuer in processing the transaction on to your account.