Changi Airport Terminal 1

After shopping in Global Blue Tax Free stores, visitors are required to bring their completed and stamped eTRS tickets to their local refund office to request a tax free refund. When travelling in Singapore, you can request your tax-free refund in cash at refund offices located in four terminals throughout Changi Airport. Check below for more specific address and opening hours of the refund point at Terminal 1.

Changi Airport Terminal 1

Changi Airport Departure Lounge Terminal 1, 918146 Singapore


Opening Hours: 

MON-SUN: 24 hours

For both checked-in luggage and hand baggage

  • Before check-in, use the eTRS self help kiosk in the Departure Hall, Level 2, check-in row 4 and 5.
  • Use your eTRS ticket and follow the on-screen instructions to receive your refund to your credit cards
  • You may need to show the receipts and goods to the Customs officers for inspection

Prefer a cash refund?

  • Use the eTRS self-help kiosk and collect your approved notification slip
  • Go through immigration and go to the GST Cash Refund Counter near the Charles and Keith store.
  • GST Cash Refund charge an admin fee of SG100-199 for refunds totalling over SDG7,500 (single or multiple receipts)

N.B: Global Blue eTRS tickets issued locally accepted.

Not in Terminal 1? Global Blue offers other refund points located at both Terminal 2, Terminal 3 and Terminal 4 at Changi Airport.

Refund Points

Travel Pack