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Tax Free Shopping in Singapore


Tips and guidelines for shopping tax free in Singapore

singapore

Standard GST Rate: 7%

Minimum purchase amount: SGD 100

Who is eligible for Tax Free Shopping?
As a visitor to Singapore, you are eligible for GST refund under the Tourist Refund Scheme if you: 

  • are not a citizen or a permanent resident of Singapore
  • are over the age of 16 at the time of purchase
  • are not a member of airline crew departing out of Singapore
  • do not hold or have held in the previous 3 months prior to purchase, any of the following passes or Identification cards:

    (i) any work passes issued by the Ministry of Manpower
    (ii) Dependent Pass, Long-term visit pass or long term visit plus pass
    (iii) Student’s Pass
    (iv) Identification Cards issued by the Ministry of Foreign Affairs


The information was extracted from the e-tax guide published by the Inland Revenue Authority of Singapore (IRAS), effective 4 April 2019. For more details, please refer to IRAS’s website at www.iras.gov.sg (Under Quick links > e-Tax Guides > Keyword Search “Tourist Refund”)


How to Shop Tax Free

At the store
Present your original passport (with valid social visit stamp) to the store staff. They will digitally capture your passport details to assist you in applying for a GST refund.
Photocopies or images of your passport are not acceptable.
Provide an email address or a mobile number by which you can be contacted by during your stay in Singapore.

At the airport
With your purchases, receipts, original passport and travel documents, proceed to a eTRS self-help kiosk.
Scan your passport at the eTRS self-help kiosk to retrieve your tax free transaction details. Follow the instructions shown to complete the tax refund process.
Allow time for the refund process before your flight departs.
Don’t pack away your purchases in your check-in luggage. You may be required to present your shopping goods and original invoice/receipt at the Customs Inspection Counter.

Get your Tax Refund
At the eTRS self-help kiosk, select Credit card as the mode of receiving your refund. The refund will be credited to your credit card within 10 working days.
The option of cash refund is available only for tourists departing from Changi Airport.
If you have opted for cash refund, proceed to the GST Cash Refund Counter located in the Departure Transit Lounge, after immigration, to receive your refund in cash.
For passengers departing via Seletar Airport, only credit card and cheque refund options are available.

KINDLY NOTE: For a cash refund value exceeding SGD7,500 from a single or accumulated from multiple receipts, an administration fee ranging from SGD100 to SGD199 is payable to the GST Cash Refund Counter.

Local information

  • For verification purposes, the Singapore Customs may require you to present your purchases, original receipt(s), passport and boarding pass or confirmed air ticket.
  • Within 2 months from the date of purchase, you must complete the GST refund procedure using your original passport at the eTRS self-help kiosks and depart with the purchases via Changi Airport or Seletar Airport.
  • Upon approval of the GST refund, you are required to depart from Singapore with the goods, in the next 12 hours.
  • Cash refunds must be claimed using the Notification slip at the GST Cash Refund Counter within 2 months from the date of approval.


Tax Free goods:
Refunds are paid on goods that are exported in the traveller’s personal luggage. Goods that are purchased for business or commercial purpose are not eligible to tax refund.
Exported goods must be sealed and unused.

Contact us
All payments (including credit card or bank cheque) for GST refunds in Singapore are processed by Global Tax Free (GTF).
Should you wish to check the status of your refund, please contact GTF.

  • Telephone: +65 6513 3756 (Mon - Fri : 9.00am to 6.00pm) and +65 6546 5074 (after office hours, during weekend and during Public Holidays)
  • Email: crc.helpdesk@global-taxfree.com
     

If you have any questions
http://www.globalblue.com/customer-services/contact-us/

For frequently asked questions visit
http://www.globalblue.com/customer-services/faqs/


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