Responding to the coronavirus

Find out how we are continuing our service for travellers and supporting merchant partners here.


In connection with the spread of the coronavirus (COVID-19) in the world, Global Blue own refund offices will be closed from March 13th/14th until April 3rd, 2020.


Currently closed

c/o InfoPoint, Autostrada A19 Palermo-Catania, Uscita Dittaino Outlet, 94011 Agira

Opening Hours:

MO – FR: 10:00 a.m. - 08:00 p.m.

SA: 10:00 a.m. - 08:00 p.m.

SU: 10:00 a.m. - 08:00 p.m.

N.B: Global Blue Tax Free Forms issued locally accepted.

N.B: Maximum cash refund limit – 499,50 EUR / traveller.

N.B: Early refund services (cash) available.

Refund Points

Travel Pack