When paying for your purchases, ask store staff for a Global Blue Tax Free Form.
If you are a SHOP TAX FREE Card holder, present your card to store staff. Your personal details will automatically be filled out on the Tax Free Form.
At the airport or port, go to the Customs desk and present your completed Tax Free Form, passport, receipts and purchases to get a stamp on your form.
Goods should be kept available for inspection, unused and with the original receipts.
Go to the nearby desk or office displaying a Global Blue logo. In some cases this will be a currency exchange.
Present your stamped, completed Tax Free Form and your travel passport to receive the refund in cash or to your credit card.
In a rush? Use the Global Blue mailbox located nearby most Customs offices, to mail your completed, stamped Tax Free Form and receipts back to Global Blue for a refund to your credit card. We recommend you add your email address to the Tax Free Form in case we need to contact you.
Refund paid is the VAT minus Global Blue’s service fee.
Completed Tax Free Forms which have been stamped by Customs can be sent to:
Standard and registered mail:
Global Blue P.O.BOX 363 810 00 Bratislava Slovakia, Europe
Global Blue, Prievozska 4D/Block E, 821 09 Bratislava, Slovakia, Europe
Use the Global Blue prepaid envelope provided by the shop where you made your tax free purchase. Alternatively, you may use your own envelope but you will need to pay for postage.
In case you obtained Downtown Cash Refund (Fast Refund/VAT OFF), Global Blue must receive your completed Tax Free Form and reciepts within 21 days of the purchase to avoid charges to your credit card, plus a penalty. For refunds with China UnionPay, the Form must be received within 15 days.
Before sending the documents, we advise that you make a copy of them, and write down Tax Free Form number (DOC ID) of each Form for your reference.
If you have any questions
For frequently asked questions visit: http://www.globalblue.com/customer-services/faqs/