Frankfurt International Airport


Customs - Terminal 1 - A plus/Z Airside
Frankfurt Airport, 60549 Frankfurt, Hessen, Germany

Opening hours:
MON - FRI: 07:00 - 21:30
SAT: 07:00 - 21:30
SUN: 07:00 - 21:30

For items in checked-in luggage
1) After check-in, take your labelled luggage to the Customs desk ( counter 555 ), Departure Hall B, Level 2. Your luggage will be sent from Customs to your plane
2) Present your Tax Free Forms, receipts and unused purchases for a Customs stamp 
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk in Departure Hall B, Level 2, counter 643 for payment of your refund in cash or to your credit card

For items in hand baggage
1) After security, go to the Customs desk, Level 3, A Plus (Z Gates) behind security control, before Duty Free 
2) Present your Tax Free Forms, receipts and unused purchases  for a Customs stamp
3) Go to the nearby Global Blue desk to receive a refund in cash or to your credit card

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Forms to avoid charges to your credit card. Get your Tax Free Forms stamped at the Customs desk in Departure Hall B, Level 2, counter 555, or after security, Level 3, in the A Plus (Z Gates) area, behind security control

Forms type accepted: Domestic / International



Customs - Frankfurt Airport - Terminal 1 - B Airside
Frankfurt Airport, 60549 Frankfurt, Germany

Opening hours:
MON - FRI: 07:00 - 21:30
SAT: 07:00 - 21:30
SUN: 07:00 - 21:30

For items in checked-in luggage
1) After check-in, take your labelled luggage to the Customs desk ( counter 555 ), Departure Hall B, Level 2. Your luggage will be sent from Customs to your plane
2) Present your Tax Free Forms, receipts and unused purchases for a Customs stamp 
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk and drop your forms in the Global Blue Mailbox to receive payment of your refund to a credit card or Alipay. Please remember to fill in all necessary details

For items in hand baggage
1) After security, go to the Customs desk behind passport control, Level 2 near Gate B41
2) Present your receipts, unused purchases and Tax Free Forms for a Customs stamp
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk and drop your forms in the Global Blue Mailbox to receive payment of your refund to a credit card or Alipay. Please remember to fill in all necessary details

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Forms to avoid charges to your credit card. The Customs desk is located in Departure Hall B, Level 2, counter 555 or after passport control, Level 2, near Gate B41

Forms type accepted: Domestic / International



Customs - Terminal 1B - Landside
Frankfurt Airport, 60549 Frankfurt, Hessen, Germany

Opening hours:
MON - FRI: 06:00 - 21:30
SAT: 06:00 - 21:30
SUN: 06:00 - 21:30

For items in checked-in luggage
1) After check-in, take your labelled luggage to the Customs desk ( counter 555 ), Departure Hall B, Level 2. Your luggage will be sent from Customs to your plane
2) Present your Tax Free Forms, receipts and unused purchases for a Customs stamp 
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk and drop your forms in the Global Blue Mailbox to receive payment of your refund to a credit card or Alipay. Please remember to fill in all necessary details

For items in hand baggage
1) After security, go to the Customs desk behind passport control, Level 2 near Gate B41
2) Present your receipts, unused purchases and Tax Free Forms for a Customs stamp
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk and drop your forms in the Global Blue Mailbox to receive payment of your refund to a credit card or Alipay. Please remember to fill in all necessary details

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Forms to avoid charges to your credit card. The Customs desk is located in Departure Hall B, Level 2, counter 555 or after passport control, Level 2, near Gate B41

Forms type accepted: Domestic / International



Customs - Frankfurt Airport - Terminal 2 - D Airside
Frankfurt Airport, 60549 Frankfurt, Germany

Opening hours:
MON - FRI: 07:00 - 21:30
SAT: 07:00 - 21:30
SUN: 07:00 - 21:30

For items in checked-in luggage
1) Before check-in, go to the Customs desk, Terminal 2D, Departure Hall, Level 2, next to the Global Blue Counter
2) Present your Tax Free Forms, receipts and unused purchases for a Customs stamp
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk and drop your forms in the Global Blue Mailbox to receive payment of your refund to a credit card or Alipay. Please remember to fill in all necessary details

For items in hand baggage
1) Go to the Customs desk in Departures Hall D/E, Level 3, behind the passport control on the right
2) Present your Tax Free Forms, receipts and unused purchases for a Customs stamp
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk and drop your forms in the Global Blue Mailbox to receive payment of your refund to a credit card or Alipay. Please remember to fill in all necessary details

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Forms to avoid charges to your credit card. Go to the Global Blue desk in Departure Hall D, Level 2 or after security at Customs in Departures Hall D/E, Level 3, behind the passport control on the right

Forms type accepted: Domestic / International



Customs - Frankfurt Airport - Terminal 2 - D Landside
Frankfurt Airport, 60549 Frankfurt, Hessen, Germany

Opening hours:
MON - FRI: 07:00 - 21:30
SAT: 07:00 - 21:30
SUN: 07:00 - 21:30

For items in checked-in luggage
1) Before check-in, go to the Customs desk, Terminal 2D, Departure Hall, Level 2, next to the Global Blue Counter
2) Present your Tax Free Forms, receipts and unused purchases for a Customs stamp
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk and drop your forms in the Global Blue Mailbox to receive payment of your refund to a credit card or Alipay. Please remember to fill in all necessary details

For items in hand baggage
1) Go to the Customs desk in Departures Hall D/E, Level 3, behind the passport control on the right
2) Present your Tax Free Forms, receipts and unused purchases for a Customs stamp
3) Once your Tax Free Forms have been stamped, go to the Global Blue desk and drop your forms in the Global Blue Mailbox to receive payment of your refund to a credit card or Alipay. Please remember to fill in all necessary details

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Forms to avoid charges to your credit card. Go to the Global Blue desk in Departure Hall D, Level 2 or after security at Customs in Departures Hall D/E, Level 3, behind the passport control on the right

Forms type accepted: Domestic / International


Refund Points



Travel Pack