Düsseldorf - Airport


Refunds - Change Group - Landside - Departure
Terminal Ring 1, 40474 Düsseldorf, Germany

Opening hours:
MON - FRI: 05:00 - 20:00
SAT: 05:00 - 20:00
SUN: 05:00 - 20:00

For items in checked-in luggage
1) At check-in, advise airline staff that you need to show your luggage at Customs.
2) Take your checked-in labelled luggage to the Customs desk, in the Departure Hall, Terminals B and C.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk for payment of your refund in cash or paid to your credit card.

For items in hand baggage
1) After security, go to the Customs desk located just after the security checks.
2) Present your receipts, purchases and Tax Free Forms for a Customs stamp.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk, located in all terminals, for payment of your refund in cash or paid to your credit card.

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Form to avoid charges to your credit card. Customs are located in the main Departure Halls, Terminals A, B and C, or just after security.

Refund Services Details:
Refund cash limit if cash/form: 1500 EUR
Refund cash limit if Credit Card/form: 5000 EUR
Forms type accepted: Domestic / International

Cash Refund fee:
0 - 2 EUR = Only Credit Card
2,01 - 5 EUR = 2 EUR
5,01 -15 EUR = 3 EUR
15,01 - 20 EUR = 4 EUR
20,01 - 100,00 EUR = 5 EUR
100,01 - 400,00 EUR = 6%
400,00 EUR = 25 EUR



Refunds - Change Group - Landside - Arrivals
Terminal Ring 1, 40474 Düsseldorf, Germany

Opening hours:
MON - FRI: 09:00 - 17:30
SAT: 09:00 - 17:30
SUN: 09:00 - 17:30

For items in checked-in luggage
1) At check-in, advise airline staff that you need to show your luggage at Customs.
2) Take your checked-in labelled luggage to the Customs desk, in the Departure Hall, Terminals B and C.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk for payment of your refund in cash or paid to your credit card.

For items in hand baggage
1) After security, go to the Customs desk located just after the security checks.
2) Present your receipts, purchases and Tax Free Forms for a Customs stamp.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk, located in all terminals, for payment of your refund in cash or paid to your credit card.

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Form to avoid charges to your credit card. Customs are located in the main Departure Halls, Terminals A, B and C, or just after security.

Refund Services Details:
Refund cash limit if cash/form: 1500 EUR
Refund cash limit if Credit Card/form: 5000 EUR
Forms type accepted: Domestic / International

Cash Refund fee:
0 - 2 EUR = Only Credit Card
2,01 - 5 EUR = 2 EUR
5,01 -15 EUR = 3 EUR
15,01 - 20 EUR = 4 EUR
20,01 - 100,00 EUR = 5 EUR
100,01 - 400,00 EUR = 6%
400,00 EUR = 25 EUR



Refunds - Change Group - Airside Pier A
Terminal Ring 1, 40474 Düsseldorf, Germany

Opening hours:
MON - FRI: 09:00 - 17:30
SAT: 09:00 - 17:30
SUN: 09:00 - 17:30

For items in checked-in luggage
1) At check-in, advise airline staff that you need to show your luggage at Customs.
2) Take your checked-in labelled luggage to the Customs desk, in the Departure Hall, Terminals B and C.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk for payment of your refund in cash or paid to your credit card.

For items in hand baggage
1) After security, go to the Customs desk located just after the security checks.
2) Present your receipts, purchases and Tax Free Forms for a Customs stamp.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk, located in all terminals, for payment of your refund in cash or paid to your credit card.

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Form to avoid charges to your credit card. Customs are located in the main Departure Halls, Terminals A, B and C, or just after security.

Refund Services Details:
Refund cash limit if cash/form: 1500 EUR
Refund cash limit if Credit Card/form: 5000 EUR
Forms type accepted: Domestic / International

Cash Refund fee:
0 - 2 EUR = Only Credit Card
2,01 - 5 EUR = 2 EUR
5,01 -15 EUR = 3 EUR
15,01 - 20 EUR = 4 EUR
20,01 - 100,00 EUR = 5 EUR
100,01 - 400,00 EUR = 6%
400,00 EUR = 25 EUR



Refunds - Change Group - Airside Pier B
Terminal Ring 1, 40474 Düsseldorf, Germany

Opening hours:
MON - FRI: 09:00 - 17:30
SAT: 09:00 - 17:30
SUN: 09:00 - 17:30

For items in checked-in luggage
1) At check-in, advise airline staff that you need to show your luggage at Customs.
2) Take your checked-in labelled luggage to the Customs desk, in the Departure Hall, Terminals B and C.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk for payment of your refund in cash or paid to your credit card.
 
For items in hand baggage
1) After security, go to the Customs desk located just after the security checks.
2) Present your receipts, purchases and Tax Free Forms for a Customs stamp.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk, located in all terminals, for payment of your refund in cash or paid to your credit card.

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Form to avoid charges to your credit card. Customs are located in the main Departure Halls, Terminals A, B and C, or just after security.

Refund Services Details:
Refund cash limit if cash/form: 1500 EUR
Refund cash limit if Credit Card/form: 5000 EUR
Forms type accepted: Domestic / International

Cash Refund fee:
0 - 2 EUR = Only Credit Card
2,01 - 5 EUR = 2 EUR
5,01 -15 EUR = 3 EUR
15,01 - 20 EUR = 4 EUR
20,01 - 100,00 EUR = 5 EUR
100,01 - 400,00 EUR = 6%
400,00 EUR = 25 EUR



Refunds - Change Group - Airside Pier C2
Terminal Ring 1, 40474 Düsseldorf, Germany

Opening hours:
MON - FRI: 05:00 - 20:00
SAT: 05:00 - 20:00
SUN: 05:00 - 20:00

For items in checked-in luggage
1) At check-in, advise airline staff that you need to show your luggage at Customs.
2) Take your checked-in labelled luggage to the Customs desk, in the Departure Hall, Terminals B and C.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk for payment of your refund in cash or paid to your credit card.

For items in hand baggage
1) After security, go to the Customs desk located just after the security checks.
2) Present your receipts, purchases and Tax Free Forms for a Customs stamp.
3) Once your Tax Free Forms have been stamped by Customs, go to The Change Group desk, located in all terminals, for payment of your refund in cash or paid to your credit card.

Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Form to avoid charges to your credit card. Customs are located in the main Departure Halls, Terminals A, B and C, or just after security.

Refund Services Details:
Refund cash limit if cash/form: 1500 EUR
Refund cash limit if Credit Card/form: 5000 EUR
Forms type accepted: Domestic / International

Cash Refund fee:
0 - 2 EUR = Only Credit Card
2,01 - 5 EUR = 2 EUR
5,01 -15 EUR = 3 EUR
15,01 - 20 EUR = 4 EUR
20,01 - 100,00 EUR = 5 EUR
100,01 - 400,00 EUR = 6%
400,00 EUR = 25 EUR


Refund Points



Travel Pack