For both checked-in luggage and hand baggage
1) Before check-in and security control, for faster service go to the Global Blue Validation kiosk or connect to the ‘Free Validation’ wifi, both located near the Customs Office or go directly to the Customs desk, main Check-In, Departure Hall
2) If Customs is closed, go to the Information desk to call a Customs official
3) Present your Tax Free Forms, receipts and unused purchases for a Customs stamp, and leave your luggage to be transported to your plane
4) Go through the Boarding Pass Control gates, and go left to the Global Blue office, before passport control to claim your refund in cash or to your credit card
Already received your tax refund?
Remember you still need to get a Customs stamp on your Tax Free Form to avoid charges to your credit card. Customs are located in the main Check-In Departure Hall, or ask the Information desk to call a Customs officer.