How does it work?
1. Request a Downtown Refund (In-Store)
When requesting a tax refund, ask the Shop Assistant for the ‘Downtown Refund (In-Store)’ service and provide your credit card.
Refunds will be paid within 5 business days to credit cards. Purchases up to $25,000 eligible for in-store refunds. For transactions over this value, only the standard refund is available.
When requested, give the Shop Assistant your email address or mobile number, and Global Blue will send you a secure link where you can track the status of your refunds and the required next step to complete the process, with all your purchases for your current trip handily grouped together.
2. Validation by Singapore Customs
Before leaving Singapore, you MUST proceed to the eTRS self-help kiosk to validate your tax free transactions. When departing from Changi Airport, you have the option to complete the Customs validation via the Mobile Validation service found in the Global Blue Shop Tax Free mobile application. Follow the instructions shown on the respective platforms to complete the validation process.