Our data capture options encompass several mechanisms to help retail staff easily and securely capture customer data.
SmartSearch enables the automatic-filling of personal data into a Tax Free Form by pulling information from the Global Blue traveller database.
Staff simply scan a barcode on the customer's smartphone or enter the country of residence and passport ID to access the data from past Tax Free Shopping purchases.
Payment card tokenisation captures the customer's payment details as they pay for their goods. It ensures the correct refund payment method is secured and enables automatic digital refunds either in store or at the airport.
Thanks to payment card tokenisation, the Tax Free Shopping journey is simplified from three to two steps: Tax Free Form issuing in store and validation at exit point. Your customers will no more need to queue to get a refund.
Payment card tokenisation can be activated thanks to an integration with retailers’ payment service provider, or through a dedicated standalone terminal.
Envisioning a seamless checkout experience was the next step to offer a smooth and fast customer experience. We needed partners that understood our innovative needs and were already present in our boutiques. We have a long-term and solid relationship with Global Blue. They have always been responsive and proactive in helping us improve our Tax Free performance.