In 2021, online luxury sales grew by 27 percent to €62 billion, but while this market continues to expand exponentially, luxury retailers are met with the challenge of matching their online offering with their exclusive in-store experience.
TOSHI bridges this gap with proprietary SaaS technology that enables brands to offer a concierge-style service directly to the customer’s destination of choice. The e-commerce solution seamlessly integrates into all major platforms and the in-store interface can be activated via an app or incorporated into the brand’s existing clienteling software.
Once activated, TOSHI’s intelligent logistics infrastructure can provide a suite of client delivery options, including same / nominated day, client-scheduled, 30-60 minute delivery windows, as well as returns management. A network of highly trained Assistants can deliver the ‘in-store’ dressing room experience, with services such as Wait & Try, Try Before You Buy, Size Up / Size Down and Inspire Me, creating ‘upsell’ opportunities for the brand and increasing average order value (AOV).
TOSHI uniquely combines logistics capabilities and elevated customer service to provide opportunities for inventory optimisation, stronger conversion rates and higher customer retention. It provides a client delivery experience much more in line with luxury brand and client expectations, and drives key performance metrics, increasing AOV and revenue, while reducing return rates.
TOSHI has partnered with many of the world’s top luxury brands and it currently operates in the UK and USA, with plans to expand into Europe (Paris, Milan) and Asia (Hong Kong).