When travelling in Japan, it’s important to remember the country’s many shopping customs. If you don’t want to get caught in an uncomfortable situation at the sales counter, read our seven shopping secrets and stay clued up
Use the cash tray to pay
In Japan, passing money directly from hand to hand is seen as impolite. Instead, when paying, be sure to place your money on the dish or tray that will be provided on the cash desk.
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No shoes in the changing room
It is customary to leave your shoes outside the changing room before you try on clothes in Japanese shops. It keeps the facilities clean for others and is a sign of respect.
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Gift-wrapping services are standard
In Japan people never give or receive a gift unless it at least comes in a gift bag. This means gift-wrapping is an extremely common service and will be available in any store, whether it sells small stationery or large sculptures.
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There’s never a time to tip
Even if you have received outstanding service from a sales person, do not tip them as this is seen as an insult rather than a compliment in Japan. If you want to show your gratitude to someone for his or her hard work, instead learn the phrase ‘arigato gozaimasu’, which is a polite way of saying thank you.
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Go up a size, and then another
The Japanese are petite, so regular clothing sizes can often be too short or small for customers from other countries. Be sure to ask for longer-length pieces if possible and always buy clothes that are a few sizes up from your normal size.
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New Year is best for bargains
During the New Year period, department stores sell fukubukuro (lucky bags). They contain a mystery selection of items at a reduced price and people often queue for hours in advance to get them.
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Don’t worry about the tax
In Japan you can shop tax free wherever you see the Global Blue sign, meaning more savings for you. Use our refund calculator to find out how much you could potentially save.
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Original price / Tax Refund (approx.)Japan is a place of many customs and traditions, and this extends to the shopping experience too. As in all Japanese situations, politeness is key so, if you’re unsure, err on the side of caution. However, it’s always best to be prepared and if you want to be a savvy global shopper read our seven top Japanese shopping secrets. Here, you’ll discover what time of year is best for snapping up a sales bargain, when you should tip and how to choose your clothing size.
