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Our APAC hotline will be closed on 28/10/2019. Normal operation hours will resume on 29/10/2019.

Please note that to reach our Toll Free Numbers, you have to call from the country concerned (i.e. If you want to call the Australian Toll Free Number, you have to be in Australia using an Australian landline or mobile).

Please have  your Tax Free Form Number (DOC ID) ready before contacting us to provide you with more effective support. Refer to our online instructions where to find DOC ID .

Number

00800 32 111 111 *

Available from landline (with enabled international calling)/ mobile phones.

The landline/ mobile number that you use to call must not be private or masked and has to be a locally registered line.

* If your mobile number is registered in the Southern China regions, this toll free number is reacheable if calling from these regions only.

If your mobile number is registered in the Northern China regions, this toll free number is reacheable if calling from these regions only.

In case the Toll Free Number is not available, try to call our back-up numbers:
+421 232 111 111
English, German, French, Russian, Spanish, Chinese : Monday - Friday, 9:00 am - 5:00 pm CET **

Our APAC hotline will be closed on 28/10/2019. Normal operation hours will resume on 29/10/2019.

+65 69 22 55 88
English, Japanese, Chinese: Monday - Friday, 9:00 am - 5:00 pm SGT  **

** Please check the availability of our Customer Service in your local time here

N.B.
▪ Both numbers are available from mobile and landline with enabled international calling
▪ Calling both numbers is chargeable. International call rates of local service provider will be applied.

Information/hours

Monday – Friday
9am-5pm CET
9am-5pm SGT

Languages: English, Japanese, Chinese

Number

810 800 277 610 12 *

* The rates of local service provider will be applied when calling from mobile and selected. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

In case the Toll Free Number is not available, try to call our back-up numbers:
+421 232 111 111
English, German, French, Russian, Spanish, Chinese : Monday - Friday, 9:00 am - 5:00 pm CET **

+65 69 22 55 88
English, Japanese, Chinese: Monday - Friday, 9:00 am - 5:00 pm SGT  **

Our APAC hotline will be closed on 28/10/2019. Normal operation hours will resume on 29/10/2019.

** Please check the availability of our Customer Service in your local time here

N.B.
▪ Both numbers are available from mobile and landline with enabled international calling
▪ Calling both numbers is chargeable. International call rates of local service provider will be applied.

Information/hours

Monday – Friday
9am-5pm CET
9am-5pm SGT

Languages: English, German, Russian, French, Chinese

Number

002 800 32 111 111 (Dacom) *
001 800 32 111 111 (KT) *
00827074883569 (toll)
00827074883570 (toll)

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

In case the Toll Free Number is not available, try to call our back-up numbers:
+421 232 111 111
English, German, French, Russian, Spanish, Chinese : Monday - Friday, 9:00 am - 5:00 pm CET **

+65 69 22 55 88
English, Japanese, Chinese: Monday - Friday, 9:00 am - 5:00 pm SGT  **

Our APAC hotline will be closed on 28/10/2019. Normal operation hours will resume on 29/10/2019.

** Please check the availability of our Customer Service in your local time here

N.B.
▪ Both numbers are available from mobile and landline with enabled international calling
▪ Calling both numbers is chargeable. International call rates of local service provider will be applied.

Information/hours

Monday – Friday
9am-5pm CET
9am-5pm SGT

Languages: English, Japanese, Chinese

Number

1 866 7066 090*

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

In case the Toll Free Number is not available, try to call our back-up numbers:
+421 232 111 111
English, German, French, Russian, Spanish, Chinese : Monday - Friday, 9:00 am - 5:00 pm CET **

+65 69 22 55 88
English, Japanese, Chinese: Monday - Friday, 9:00 am - 5:00 pm SGT  **

Our APAC hotline will be closed on 28/10/2019. Normal operation hours will resume on 29/10/2019.

** Please check the availability of our Customer Service in your local time here

N.B.
▪ Both numbers are available from mobile and landline with enabled international calling
▪ Calling both numbers is chargeable. International call rates of local service provider will be applied.

Information/hours

Monday – Friday
9am-5pm CET
9am-5pm SGT

Languages: English, German, Russian, French, Chinese

Number

+421 232 111 111 (Bratislava, Slovakia)*
English, German, French, Russian, Spanish, Chinese

+65 69 22 55 88 (Singapore)*
English, Japanese, Chinese

* Number is available from mobile and landline with enabled international calling. Calling these numbers is chargeable. International call rates of local service provider will be applied.

Information/hours

Monday - Friday, 9:00 am - 5:00 pm CET/SGT **

** Please check the availability of our Customer Service in your local time here.

Mail us


Standard and registered mail
Global Blue
P.O. BOX 363
810 00 Bratislava
Slovakia
Europe

Courier
Global Blue
Prievozska 4D / Block E
82109 Bratislava
Slovakia
Europe

Security Information

Global Blue complies with PCI DSS v3.2 and is a PCI DSS Level 1 certified Service Provider


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