The news comes as Italy passes new legislation to shift to all-digital Tax Free Shopping system Otello 2.0 on 1 September 2018
In a bid to ease Italian merchants’ transition to Otello 2.0, the mandatory Tax Free Shopping (TFS) system going live on 1 September 2018, Global Blue is today ready to process its first digital TFS transaction.
How does it work?
From the moment the Tax Free Form is issued in store to the validation of goods by customs to the refund confirmation, Otello 2.0 covers the entire TFS system the digital way.
Otello 2.0 consists of two easy processes and the Tax Free Form issuing only takes a few seconds:
What are the benefits?
Complete digitisation of the TFS journey means merchants will have access to all data analytics gathered throughout the process, to help them understand their international clientele’s shopping habits. For customers, digitalisation of the TFS journey is the gateway to faster service and thus increased customer satisfaction. For public authorities, Otello 2.0 will enable better fraud detection and prevention.
At implementation, Global Blue ensures a seamless transition process as 95% of tax free transactions have already been digitised in Italy.
For more information, please contact us