END OF TAX FREE SHOPPING IN THE UK. Find out more what this means for merchants and partners.

Tax refund process

Discover the steps to print a Tax Free Form in store and help your globe shopper to get their refund

Three easy steps for you to create a Tax Free Form
1. Check if the globe shopper is eligible for Tax Free Shopping

2. After payment fill in the Tax Free Form using your issuing solution

  • Enter the globe shopper’s personal details or use their Global Blue SHOP TAX FREE Card
  • Enter the category details for purchased items
  • Select preferred refund method (cash, credit card, other)
  • Print and sign the Tax Free Form

3. Give the form and the instructions to the globe shopper

  • Ask your globe shopper to sign the form
  • Hand them the Tax Free Form and a pre-paid envelope
  • Describe the steps they need to complete in order to get the tax refund and point out that all instructions are on the leaflet with the envelope (see below

How to know if a globe shopper is eligible for Tax Free Shopping
Check if the globe shopper is eligible for Tax Free Shopping by confirming that the following criteria are met:

  • The globe shopper is over 16 years old
  • The globe shopper is not a EU resident; he or she lives outside of the following countries:

    Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Cyprus, Denmark, Estonia, Finland, France (inc Monaco), Germany, Great Britain (inc Isle of Man), Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (inc Azores and Madeira), Romania, Slovakia, Slovenia, Spain (inc Balearic Islands), Sweden
  • The globe shopper is spending a minimum of £ 30.00 on the same day in the same store
  • The globe shopper is leaving the EU within the next three months

Help your globe shopper get their refund
To get their refund the globe shopper needs to follow three steps:

  1. Complete the Tax Free Form with all their details
  2. At point of departure, hand their passport, the Tax Free Form, the receipt and purchased goods to customs for the appropriate verification and official stamp
  3. Request their refund at the Global Blue Refund Office or mail back the Tax Free Form using the pre-paid envelope provided

For more information, register for our online Academy programme
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Find the closest Global Blue Refund Office
Click here for the full list