Our Refund Solutions


Global Blue gives you access to the world’s most innovative and varied refund solutions

We provide the largest choice of refund methods

We offer your shoppers the largest choice of refund methods, for a seamless, personalised and multicultural experience, so, whatever their nationality or personal preferences, they are always satisfied with the service.

We are first to bring new refund technology to the market, for example digital refunds via WeChat and Alipay, and continuously evolve to meet the demands of your customers.

Our refund partners:
 

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Refunds available wherever your shoppers want

Did you know the majority of international shoppers prefer to receive an immediate refund at the airport, while on their way home? Our network of over 700 Refund Offices and partner refund agents - the largest in the industry – makes it possible for shoppers to get their refunds at the right time, in the right place:

  • STORE – dedicated services and a variety of refund options while shoppers are still in store
  • MOBILE REFUND – refunds delivered directly via the traveller’s mobile phone for the most convenient experience
  • DOWNTOWN - offices located in the main shopping areas of 20 countries in Europe, providing shoppers with their refunds while they are still enjoying their foreign visit
  • LOUNGES –exclusive destinations for VIP shoppers, offering a premium refund service in the hearts of major European cities
  • EXIT POINTS – refund locations based at all major airports and cross-border areas
  • HOME COUNTRY – refund locations in the main cities in the home countries of Russian and Chinese shoppers

 

The most innovative refund solutions

Our goal is to provide the easiest, most seamless refund experience. Our industry-leading innovations are designed to ensure this is possible.

Mobile Customer Care (MCC) – Exclusive Global Blue customer care providing real-time support to shoppers – including details of refund status and step-by-step support - in 36 countries and 100,000 stores. Store staff simply need to capture the traveller’s phone number or email address.

Ctrip Tax Back Home service - Tax Back Home service, allowing Chinese users to get their refund paid directly into their Ctrip digital wallet through Chinese agent United Money. 

Alipay Easy Refund – A New product, part of our strategic partnership with Alipay, allowing Chinese tourists to go through the Tax refund process directly from their Alipay app, including eligibility detection at payment in store, advanced refund paid onto their Alipay wallet and access to Mobile Customer Care. Learn more

 

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