Payment Gateway for Hotels

Here we are: the Paris 2024 Summer Olympics are just days away, capturing the world's attention as it turns towards the French capital. The recent Euro 2024 football championship thrilled fans across Europe, drawing enthusiasts to Germany. Now, it is France turn to welcome the world for the biggest sport event of the year, with countless travellers eager to make the most of their stay. This influx means increased revenue for local businesses and commerce. However, to secure these earnings, it's essential to provide an impeccable experience, in retail and, most importantly, in hotels.

Enhancing the Overall Payment Experience

We mentioned this a few weeks ago, one solution to enhance the payment experience for international cardholders and boost your revenue is Dynamic Currency Conversion. This solution allows tourists to pay in their own currency, providing transparency and better control over their budget during their stay abroad. By offering this solution, merchants can earn a commission on each transaction made with DCC, providing additional income that boosts their revenue. Tourists are arriving massively:  

  • in France with 15 million tourists expected for the Olympics,  

  • or in Germany with 1.5 million additional overnight stays during the Euro football championship.  

DCC is a solution that hotels can also offer to their guests.

15 million tourists expected for the Olympics […] 1.5 million additional overnight stays during the Euro football championship

Simplify Hotel Operations

Speaking of hotels, another solution significantly enhances the traveler experience, the Payment Gateway. This system allows hotels to centralize all payment flows through a single portal, greatly improving reconciliation. Whether it's bookings via Online Travel Agencies (OTAs) like Booking.com), Mail Order Telephone Order (MOTO) bookings, bookings through physical agencies, or via the hotel's own website, all transactions come through the same flow, enabling better management for the operations teams.

Improving these aspects of hotel management frees up time for staff to engage more closely with visitors, an aspect that will be greatly appreciated by the latter during the Paris Olympic Games to enhance their experience. Operations teams can also dedicate more time to other tasks, as reconciliation processes that used to be time-consuming and manual, with potential errors, are now fully automated, freeing up time for other missions. 

Secure Your Client’s Payment Experience

In addition to easier reconciliation, data security is also enhanced thanks to PCI-DSS compliance. This standard secures card data, protecting both travelers and hotels from potential data breaches. Whenever a booking or transaction is made, the data is tokenized, making it unreadable and unusable for hackers. 

Security and automated reconciliation are not the only features available. With the Payment Gateway, hospitality groups can address numerous use cases to handle various situations. For example, during check-in, card tokenization allows for capturing a token of the tourist's card. This token can then be used to cover any additional expenses later without the tourist needing to return to the reception to provide their card again. This improves the traveler experience and prevents guests from leaving without completing the checkout process, whether intentionally or not. 

Keep Your Set Up

Today, Global Blue partners with acquirers to enhance their offerings, so that they can provide the Payment Gateway to their clients. This is the case with Nexi, which chose Global Blue as a partner to offer the best combination of extensive European coverage and customer proximity. 

We will broaden our omnichannel acceptance solutions and persist in offering solutions that enable new user experiences for consumers and new business opportunities for merchants, with a particular emphasis on hospitality and retail industries

Roberto Catanzaro
SVP Strategy & Chief Product Officer, Nexi

As France and Germany are hosting major sporting events, providing an exceptional experience for the influx of tourists is crucial. Implementing solutions like the Payment Gateway can significantly enhance the payment experience, streamline operations, and ensure data security. By adopting advanced payment technologies, hotels can meet the high expectations of international shoppers while driving additional revenue. Partnering with industry leaders like Global Blue gives access to top-tier solutions that cater to diverse business needs, ensuring a successful and profitable tourist season. 

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