In March 2021, Global Blue announced a new investment in ZigZag, a leading Software-as-a-Service (SaaS) technology platform that enhances the e-commerce returns experience for consumers and streamlines the returns process for retailers across the globe.
ZigZag is an exciting, fast-growing new player in the retail technology space. Its best-in-class technology has served over 12 million customers. ZigZag’s technology platform fully digitalizes the e-commerce returns process for both you and your customers, replacing the paper-based “label in a box” process with an online portal that offers a greater range of options on return method and time, as well as exchange alternatives.
The technology also it optimises your profitability by reducing logistical costs via optimised traffic routesn and aggregated shipping etc.
Thanks to this acquisition, Global Blue will be able to diversify and deepen our offering to retailers.
Learn more about Zigzag.
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