Global Blue Launches Online Digital Assistance for Retailers


With the aim of making the process more seamless and digital, Global Blue is launching its IC2 Portal, an upgraded version of its in-store issuing solution

For many retailers, finding new ways to keep their sales staff safe while benefiting from online digital assistance from partners has never been so important. With the aim of making the process more seamless and digital, Global Blue is launching its IC2 Portal, an upgraded version of its in-store issuing solution. This new functionality enables merchants to interact with Global Blue in a digital way. Whenever they have questions as regards to Tax Free Shopping, they can contact Global Blue digital assistance and get their answers immediately. Indeed, IC2 Portal allows them to have access to several services and information online, directly from IC2, without the need to seek out for further assistance by calling Global Blue or having an account manager visiting them.

IC2 Portal can support store staff in many situations:

  • Store staff can now answer travellers’ questions on the spot. For example, they can find the closest refund point or check the status of a refund directly in the portal, ensuring a better customer service.
  • The portal includes easy access to information and training materials. Store staff can find quick guides that explain how to use IC2, including how to issue a form, check eligibility of the shopper, or void a form. They can also order online some materiel such as envelopes or stickers. Additionally, staff can also be trained via Global Blue online academy, directly from their workspace.
  • Finally, they can also contact Global Blue in just a few clicks. Contact information and webforms are available directly in IC2, making it fast and easy to get in touch.

Features in the Portal differ from country to country. For more information please use the CONTACT US FORM.