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Changi Airport Terminal 1

After shopping in Global Blue Tax Free stores, visitors are required to bring their completed and stamped Tax Free Forms to their local refund office to request a tax free refund. When travelling in Singapore, you can request your tax-free refund in cash at refund offices located in three terminals throughout Changi Airport. Check below for more specific address and opening hours of the refund point at Terminal 1.

Changi Airport Terminal 1

Changi Airport Departure Lounge Terminal 1, 918146 Singapore


Opening Hours: 

MON-FRI: non stop

SAT: non stop

SUN: non stop

For items in both checked luggage and hand baggage

  1. Before security, go to the eTRS self-service kiosks in the Departure Hall, Level 2, beside Entrance 2. You may be required to show the receipts and goods to the Customs officers for inspection.
  2. Present your Tax Free Forms, receipts and unused purchases for a Customs stamp
  3. Once your Tax Free Form has been stamped, go through Immigrations & Security, head north-east, before iShop-Changi to the Central Refund Counter where the staff will arrange for payment of your refund in cash or to your credit card

For cash refunds

Take your validated eTRS ticket and go through passport control to the GST Cash Refund Counter opposite Charles and Keith Store. GST Cash Refund administration fee of SGD100 to 199 applies to all refunds over SGD7,500

N.B: Global Blue Tax Free Forms issued locally accepted.

N.B: eTRS self-help kiosks: Departure Hall, Level 2, opposite check-in row 6.

N.B: The GST Cash Refund Counter: behind Shilla Duty Free Cosmectics & Perfumes store in the Departure Transit Lounge (after the departure immigration).

Not in Terminal 1? Global Blue offers other refund points located at both Terminal 2 and Terminal 3 at Changi Airport.

Refund Points

Travel Pack