Look for stores displaying Global Blue Tax Free Shopping signage in the window.
When paying for your purchases ask the shop staff for a Tax Free Form.
Tax Free Forms are available in three versions: one blue, one white and one similar to a credit card receipt. Fill in all the required fields in block letters, using the Latin alphabet.
Remember: Incomplete Tax Free Form = No refund
At the airport please allow enough time for the refund process before your flight departs.
Before you check in for your flight, go to the Customs desk and present your completed Tax Free Form, passport, and purchases to get a stamp on your Form.
Exemptions: Rome Fiumicino and Milan Malpensa Airports. Before you check in for your flight, go to the Global Blue desk and present your completed Tax Free Form, passport and purchases to get a stamp on your Italian Forms.
N.B. Forms issued outside of Italy must be presented always to the Customs desk.
The goods have to be sealed and unused. You have to pack them in your check-in luggage but always ready to be shown in case of Customs inspection. If you prefer to hand carry them on the plane, please show them to the Customs officer after security checks
ADDITIONAL STAMPING : YES
In case you didn’t manage to obtain customs stamp when leaving Italy, follow our online instructions.
Remember: No Customs Stamp = No Refund
Go to a Refund office displaying the Global Blue logo.
Present your stamped and completed Tax Free Forms to receive the refund in cash or to credit card.
In a rush? Mail your stamped completed Tax Free Forms to the address of the Processing Centre and receive your refund on your credit card .
Please observe that at some airports a cash handling fee per "Form" will be charged should you require an Immediate Refund in cash.
NB: The refund you receive is the VAT minus Global Blue’s service fee.
Shoppers eligible for Tax Free Shopping
●If you have a permanent residence in a non-EU country.
●It is recommended that travellers under 18 years old are accompanied by their parents
● Fashion, textiles, leatherwear, jewellery, glassware, sunglasses, wines and other alcohol: 22%
● Food (meat and other food article): 10%
● Aromatic vegetables (basilicco, oregano and salvia): 5%
● Milk, vegetables and fruit and bread and prescription glasses: 4%
Minimum purchase amount
Receipts can be accumulated to reach the minimum amount if the purchases were made on the same day and in the same store.
Tax Free goods
Refunds are paid on all goods that are exported in the traveller’s personal luggage.
●If goods are too large to be carried in hand luggage, it is recommended to contact the Customs in advance.
●VAT is not levied on books and therefore refund cannot be obtained. The purchase amounts for books are counted to reach the minimum purchase amount if the books are bought at the same time as other VAT qualifying products.
Tax Free Form
●The Form is valid 3 months after the issuing month
●The Form must be duly stamped by the Italian (www.agenziadogane.gov.it) or any other EU Customs within 3 months following the month when the Form was issued.
●Receipt/invoice or a copy of it must be attached to the Form if the sales amount exceeds 20,000 EUR. The invoice number must be stated on the Form.
●The post delivery is free of charge from all the world if you use the Global Blue prepaid envelope provided by the shop. Note that it is sent by regular post.
●If you have not received the prepaid envelope you can use a standard envelope (at your expense)
●In order to prevent a possible loss of the documents, we recommend you to use secured mail service (e.g. registered mail or courier- at your expense)
●Before sending the documents, please make a copy of them or write down Tax Free Form number (DOC ID) of each Form for your reference.
●In order to assure smooth processing of your refund send us just Tax Fee Forms filled in completely and correctly
Address of Processing Centre
●Tax Free Forms are processed in Global Blue Slovakia.
Please send the valid, duly filled in and export verified Tax Free Form to the following address
For standard and registered mail:
810 00 Bratislava
Prievozska 4D/Block E
821 09 Bratislava
In case of any other questions contact us: www.globalblue.com/contact-us/
For frequently asked questions visit: www.globalblue.com/faqs/