Look for stores displaying Global Blue Tax Free Shopping signage in the window.
When paying for your purchases ask the shop staff for a Tax Free Form.
Make sure all the required fields on the Tax Free Form is filled in.
Remember: Incomplete Tax Free Form = No refund
At the airport please allow enough time for the refund process before your flight departs.
Before you check in for your flight, go to the Customs desk and present your completed Tax Free Form, passport, original receipts/invoices and purchases to get a stamp on your Form.
The goods have to be sealed and unused. Don’t pack them away in your check-in luggage as you will need to show them to the Customs Officer.
ADDITIONAL STAMPING : YES
In case you didn’t manage to obtain customs stamp when leaving Croatia, visit any EU country and go through the EU Customs again.
You must re – export your unused goods in original package and:
• Obtain customs stamp additionally when exiting EU within 3 months from the month of purchase;
• Send your stamped original Tax Free Form and original receipt from shop to Global Blue Processing Centre.
The stamped Croatian Form is valid 6 months from the date of purchase.
Global Blue needs to receive and check your stamped Form within this period to ensure smooth processing of your refund.
Remember: No Customs Stamp = No Refund
Go to a Refund counter displaying the Global Blue logo.
Present your stamped and completed Tax Free Forms and original receipts/invoices to receive the refund in cash or to credit card.
In a rush? Mail your stamped and completed Tax Free Forms to the address of the Processing Centre and receive your refund on your credit card.
NB: The refund you receive is the VAT minus Global Blue’s handling fee.
Shoppers eligible for Tax Free Shopping
● Having a permanent residence in a non-EU country.
Standard rate: 25%
Magazines and newspapers, baby food and certain food products: 10%
Books, certain food products, medicines and orthopaedic aides: 5%
Minimum purchase amount
Goods & Services
Refunds are paid on all goods that are exported in the traveller’s personal luggage.
● Exported goods must be unused and sealed.
● Non-refundable goods:
● Petroleum products
Tax Free Form
● The Form is valid for 6 months after the issuing date.
● The Form must be duly stamped by any EU country Customs within 3 months following the month when the Form was issued.
● Original receipt/invoice must be attached to the Form. Photocopies or other duplicates are not approved.
● Only one receipt/invoice per Form is accepted.
●The post delivery is free of charge from all the world if you use the Global Blue prepaid envelope provided by the shop. Note that it is sent by regular post.
●If you have not received the prepaid envelope you can use a standard envelope (at your expense)
●In order to prevent a possible loss of the documents, we recommend you to use secured mail service (e.g. registered mail or courier- at your expense)
●Before sending the documents, please make a copy of them or write down Tax Free Form number (DOC ID) of each Form for your reference.
●In order to assure smooth processing of your refund send us just Tax Fee Forms filled in completely and correctly
Address of Processing Centre
●Tax Free Forms are processed in Global Blue Slovakia.
Please send the valid, duly filled in and export verified Tax Free Form to the following address
For standard and registered mail:
810 00 Bratislava
Prievozska 4D/Block E
821 09 Bratislava
In case of any other questions contact us: www.globalblue.com/contact-us/
For frequently asked questions visit: www.globalblue.com/faqs/