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Privacy notice

Our data protection policy - 15 September 2014


The Global Blue group has appropriate physical, electronic and managerial resources to protect your personal data and to prevent unauthorised access or disclosure of your personal data. Your personal data will be retained by the Global Blue group for as long as is necessary in order to administer your registration details and use of Community Engine and Itinerary Planner. If you have contacted the Global Blue group through the website for customer service relating to your use of the Global Blue VAT/GST refund services or DCC services, the Global Blue group will use and retain your personal data submitted as long as necessary to provide you with such service.

For purposes of VAT/GST refunds and customer service initiated by you via the Global Blue group’s website, your personal data will be processed by the Swiss company Global Blue SA (“Global Blue”), as data controller, and other companies in the Global Blue group. If you have registered to use the Global Blue Community Engine and Itinerary Planner, Global Blue and the Global Blue group will also process such data for the administration of your registration details and the provision of services included as well as for statistics and business development purposes.

If you have given your consent to receiving marketing information, your personal data may also, unless you unsubscribe from further communication, be processed by Global Blue or the Global Blue group for marketing. Such marketing will contain information and promotion of the Global Blue group’s products and services or its selected affiliated merchant’s products (categories of products eligible for refund of VAT/GST, which may vary from one country to another) including direct marketing by electronic means or otherwise, such as ordinary mail, e-mail and SMS/MMS.

Processing for the above purposes may take place anywhere in the world.

You can access your personal data to verify its accuracy and completeness and to evaluate the purposes for which the information is being used and to whom the personal data has been disclosed. A list of companies processing your personal data will, on your request, be made available. You can request correction or deletion of your personal data or withdraw your consent to the processing of your personal data for marketing purposes at any time free of charge. In case you ask for deletion of your personal data, any registration for which you have provided your personal data under this Privacy Policy will automatically be terminated. For information please contact Global Blue Customer Service via mail at Global Blue, P.O.Box 363, 810 00 Bratislava, Slovakia, Europe;  via email or phone +421 232 111 111 or +65 69 22 55 88.