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Privacy notice

Global Blue Privacy Policy


What information will we use?

By joining, interacting or tax-free shopping with Global Blue, we will collect and use information about you. This information includes your personal details, information about the use of your SHOP TAX FREE Card, shopping and travel purchases and other information that you give us.

How will your information be used?

We will use your information to process your tax refunds and administer your participation in the Global Blue Tax Free Shopping network.

We will also analyse your information to see how you use Global Blue's services, to understand your shopping and travel behaviour and to send you information and offers for the products or services, which are most likely to interest you.

By providing your e-mail address to us, you agree to receive these communications in order to enjoy the benefits of Global Blue's services.

Who will we share your information with?

We will share your information within the Global Blue group of companies and with our shopping, hotel, travel and payment partners globally – further details are provided in the Tax Free Shopping FAQs section of 

We will also share your information with relevant tax authorities, customs officials, refund offices and your bank and / or credit card companies as necessary to process your tax refunds.

Your rights

You have a right to access personal data held about you.  To obtain a copy of the information we hold about you, please write to us at the address below.    

We are the Global Blue Group.  Our head office is Global Blue S.A, based in Switzerland.  You can contact us at or Global Blue, P.O Box 363, 81000 Bratislava, Slovakia