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Contact Us


To contact Global Blue, please select one of the following options

Email us


Call us


Please note that to reach our Toll Free Numbers, you have to call from the country concerned (i.e. If you want to call the Australian Toll Free Number, you have to be in Australia using an Australian landline or mobile).

Please have  your Tax Free Form Number (DOC ID) ready before contacting us to provide you with more effective support. Refer to our online instructions where to find DOC ID .

Number

0011 800 32 111 111 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
12 (noon) - 9pm AEDT

 

Languages: English, Japanese, Chinese

Number

00800 32 111 111 *

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111*

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

0021 800 32 111 111 * (Embratal)

* The rates of local service provider Embratel will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
9am - 6pm CST

 

Languages: English, Japanese, Chinese

Number

0800 777 973 * (T-mobile; Tele2)

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

Languages: English, German, Russian, French, Chinese

Number

800 700 755 *

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

999 800 32 111 111 (Elisa; Telia Sonera) *

* The rates of local service provider Telia Sonera will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

001 800 32 111 111 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
9am - 6pm HKT

 

Languages: English, Japanese, Chinese

Number

00800 32 111 111 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

000 800 100 7179 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
6:30am - 3:30pm IST

 

Languages: English, Japanese, Chinese

Number

00800 32 111 111 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *
00390683364705 (toll)

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

0041-010-800-32 111 111 (Tele) *
0061-010-800-32 111 111 (IDC) *
001-010-800-32 111 111 (KDDI) *
0033-010-800-32 111 111 (NTT) *
03 4510 7595 (toll)

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Saturday
10am - 7pm JST

 

Languages: English, Japanese, Chinese

Number

8000 29 20 *

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

Languages: English, German, Russian, French, Chinese

Number

880 030 646 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

800 27 116 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* The rates of local service provider KPN/Vodaphone/T-mobile will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

810 800 277 610 12 *

* The rates of local service provider will be applied when calling from mobile and selected. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

Languages: English, German, Russian, French, Chinese

Number

800 101 2813 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
9am - 6pm SGT

Languages: English, Japanese, Chinese

Number

0805078 *

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

002 800 32 111 111 (Dacom) *
001 800 32 111 111 (KT) *
00827074883569 (toll)
00827074883570 (toll)

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
10am - 7pm KST

 

Languages: English, Japanese, Chinese

Number

00800 32 111 111 *

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00800 32 111 111 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00 800 32 111 111 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

Languages: English, German, Russian, French, Chinese

Number

0080 11 274 53 *

* The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
9am - 6pm CST

 

Languages: English, Japanese, Chinese

Number

0800501964 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

800 017 7214 *

* Available from landline (with enabled international calling) only. The landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

00 800 32 111 111 *

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday - Friday
8am - 6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

1 866 7066 090*

* The rates of local service provider will be applied when calling from mobile. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

Monday-Friday
8am-6pm CET

 

Languages: English, German, Russian, French, Chinese

Number

+421 232 111 111 *
+65 69 22 55 88 *

* Number is available from mobile and landline with enabled international calling. Calling these numbers is chargeable. International call rates of local service provider will be applied. The mobile / landline number that you use to call must not be private or masked and has to be a locally registered line.

Information/hours

English, German, French, Russian, Chinese: Monday - Friday, 8am - 6pm CET

 

English, Japanese, Chinese: Monday - Friday, 9am - 6pm SGT

In case the Toll Free Number is not available, try to call our back-up numbers:
+421 232 111 111
English, German, French, Russian, Chinese : Monday - Friday, 8:00 am - 6:00 pm CET **

+65 69 22 55 88
English, Japanese, Chinese: Monday - Friday, 9:00 am - 6:00 pm SGT  **

** Please check the availability of our Customer Service in your local time here

 

N.B.

▪ Both numbers are available from mobile and landline with enabled international calling

▪ Calling both numbers is chargeable. International call rates of local service provider will be applied.

Mail us


Standard and registered mail

Global Blue
P.O. BOX 363
810 00 Bratislava
Slovakia
Europe

 

Courier

Global Blue
Prievozska 4D / Block E 
82109 Bratislava
Slovakia 
Europe

* Telephone contact for courier delivery only : +421232222514

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