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Ready for Italy’s digital TFS switch

What does the transition to an all-digital TFS system in Italy mean?

Italy recently passed new legislation to switch to its all-digital tax free system Otello 2.0, and Global Blue is now ready to process its first digital Tax Free Shopping (TFS) transaction ahead of the mandatory date of 1 September.

What is Otello 2.0?

Otello 2.0 is a new digital system that makes the country’s TFS process entirely digital, from issuing the Tax Free Form to the validation of goods through to the refund stage.

How does it work?

From the moment the Tax Free Form is issued in store to the validation of goods by customs through to the refund confirmation, Otello 2.0 covers the entire TFS system the digital way.

Otello 2.0 consists of two easy flows, where Tax Free Form issuing only takes a few seconds:

  • The issuing flow in store:
    • The sales associate fills in the traveller’s information when issuing the Form
    • Customs is sent this data in real time
    • Otello 2.0 checks and forwards the transaction to the tax authorities
    • Once the Form is validated, the merchant prints it and gives it to the traveller


  • Validation and refund flow:
    • Upon leaving the EU through an Italian exit point, the traveller validates their Tax Free Form at a Global Blue refund counter, customs desk or Otello 2.0 kiosk
    • The Otello 2.0 system checks the transaction’s status
    • Once the transaction has been validated, the traveller can be refunded

What are the benefits for merchants?

Complete digitization of the TFS journey means merchants will have access to all data analytics gathered by Otello 2.0, to help them understand their international clientele’s shopping habits. They may also benefit from increased revenues and customer satisfaction levels as Otello 2.0 considerably facilitates customers’ entire TFS journey and thus encourages spending. For public authorities, Otello 2.0 will enable better fraud detection and prevention.

To find out more, please contact us