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Our refund solutions for convenience and personalisation


A single service option cannot meet the needs of all retailers and all Globe Shoppers. We constantly innovate to provide you with a set of services that allow you to personalise your offer, making the process seamless and satisfying whatever the nationality and profile of your Globe Shoppers.

Whether they want to be refunded in store, at the airport or at home, to their credit card, in cash or on mobile payment platforms, we have a solution to make their journey effortless.

Discover our unique suite of solutions that ensure you meet travellers’ needs and preferences

Please your Chinese shoppers with their preferred payment option


Alipay Real-Time Refund
Chinese shoppers can now get real-time refunds at our Refund Offices in 14 European airports, directly to their Alipay wallet. - Read more

WeChat pays Real-Time Refund
Global Blue also partners with WeChat to offer Chinese shoppers the opportunity to get their refund instantly on their WeChat Pay accounts, in selected airports. - Read more

New Ctrip Tax Back Home service
Global Blue and Ctrip have launched a new Tax Back Home service together, allowing Chinese users to get their tax refund paid directly into their Ctrip digital wallet through Chinese agent United Money. 

Ensure your customers get their refund with the best after-sale service


Mobile Customer Care
– the first personal guide to Tax Free Shopping
Discover our new traveller-facing solution, which delivers live status updates on tax refunds and real-time, relevant notifications to shoppers, guiding them step by step to the successful completion of the refund process.Completing the process has never been so easy. - Read more

Contact us for more information