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In-store Fast Refund now available for Alipay users


Offer new refund option directly in-store for your Chinese Alipay account holders

Global Blue has extended its in-store Fast Refund service to Chinese Alipay users. From now on, Chinese Alipay account holders will be able to receive their VAT refund real-time in-store, directly onto their Alipay account.

Alipay is one of the world’s largest online and offline payment platform and one of Chinese customers’ preferred and most used payment options. This digital innovation is the occasion for merchants to offer a differentiating service and increase these valuable Globe Shoppers’ visit in store.   

Merchants’ benefits: an enhanced Tax Free process in-store

In-store Fast Refund on Alipay wallets is a quick and easy process:

  1. Store staff simply scan the Alipay QR code generated by the Globe Shopper’s smartphone
  2. A refund payment is triggered to the Globe Shopper’s Alipay account
  3. The customer receives a notification to confirm the payment has been processed
  4. Sales staff issues the Tax Free Form
  5. Travellers must validate the export at Airport Customs and send the form back to Global Blue within 21 days


This latest digital innovation is your getaway to a more efficient Tax Free experience for sales force at the till and enjoy customers’ possible increased spending power, already in-store.

As of now, in-store Alipay refund is being tested in luxury European stores, in Vienna, Rome, Berlin and Prague. This launch follows the successful introduction of instant refunding to Alipay account holders at 14 international airports back in February 2017.

 

To know more, please contact us