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International traveller services at Isetan Shinjuku

Isetan Shinjuku’s tourist customer service counter offers services including tax exemption, multilingual staff, currency exchange, free information magazines and much more


The tourist customer service counter on the sixth floor of the Isetan Shinjuku department store is a popular service centre during the main traveller events throughout the year, from Golden Week in October to the Chinese New Year spring festival in February. The counter allows visitors to shop tax free across the store with ease, with the help of multilingual staff, tax exemption services, currency exchange and additional services such as personal styling.

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